Need help or support?

No sound or sound keeps cutting in and out?

Please make sure your bumpboxx is FULLY charged. Another reason for sound cutting out is you are out of Bluetooth range.

Wireless Pair Instructions
  1. Compatibility – First and foremost, the two units need to be compatible with the Feature and compatible with each other to pair. For example: Flare6 > Flare6, Flare8 > Flare8, Freestyle V3s > Freestyle V3s, UpRock V1s > UpRock V1s, Freestyle <> UpRock V1s. Look at your box and look for the “SYNC” logo where the product info is. If you do not have it, you will have to update your firmware to access this function. We can email you the firmware patch or snail mail a USB drive.
  2. Prepare – Turn on both units and set them to “BLUE” (Bluetooth Mode) and turn up the volume half way or higher so you can hear the chimes.
  3. Pair – Hold the mode button on your master unit (the one closest to your device) until they both chime and the LEDs light up for a brief moment. If this doesn’t work. Let go and start step 3 again. 
  4. Sync To Device – Just like you normally do, find your Bumpboxx on your bluetooth list and pair to it.
  5. Enjoy – Crank up the volume and enjoy.

Feel free to watch our YouTube tutorial if you’re stuck on a step:

https://youtu.be/qGWWiSIvqEw

Note, the function only works on BLUE (Bluetooth) it will not work in AUX mode.

No sound or sound keeps cutting in and out?

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I cannot pair my Bluetooth to my bumpboxx

Go to Bluetooth in phone settings. Then press the menu button on the bumpboxx panel until the Bluetooth “BLUE” is showing in the display, you will hear a chime then see “bumpboxx” in your list of devices. Click “bumpboxx” and then you will hear another chime when your pair is successful.

You can only pair one device at a time. If you wish to pair another or change devices please disconnect the previous device before pairing the new device.

Why is the blue light blinking while charging?

This indicates your units have started charging.

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Please move your bumpboxx device out of direct sunlight. The LED display is not as visible with UV rays from the sunlight. The LEDs are only designed to come on if over 1/4 volume.

My remote control is not working

Please make sure you have fresh batteries installed, or make sure you are aiming your remote directly at the side panel. We use an IR remote so you will need to point at the side panel.

My charging pack is warm while charging, is this normal?

The battery is a very large capacity. Its normal for it to get very warm when charging from a nearly depleted battery.

My volume is low even though the volume is turned to max

Try pressing and holding the button until it reads 30 in the red display box. This is the volume override. Or your device volume is turned down. Please turn volume up on your connection or paired device.

Warranty Info

Bumpboxx warrants all products for up to one year

WARRANTY FOR USA

1-year parts and repair limited manufacturer warranty.

Bumpboxx warranty: Bumpboxx warrants all products to be free from manufacturing defects for a period of one year from the date of purchase. All warranty claims must be returned to bumpboxx prepaid. Bumpboxx will repair or replace as needed and cover the return shipping to the registered owner.

RETURN POLICY FOR USA

Bumpboxx will only accept returns for product returned in unused condition, in complete original packaging, including point of sale and shipping carton, all accessories, and instructions. All returns must be within 30 days of purchase. With a 15% Restocking Fee.


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